Return Policy

At Amour Scents, we’re committed to your satisfaction, which is why we offer a 30-Day Money-Back Guarantee. If for any reason you're not completely happy with your purchase, you can request a return within 30 days of receiving your item. We’ll gladly offer you a refund or an exchange, as long as the product has not been used excessively and is still in re-sellable condition.

Damages & Issues

We want to make sure your order arrives in perfect condition. Please inspect your items upon receipt. If your product is defective, damaged, or if you receive the wrong item, please contact us immediately so we can resolve the issue promptly.

  • Damaged or Defective Items: We’ll replace or refund any damaged or faulty items at no extra cost.

  • Wrong Item: If we’ve made a mistake with your order, we’ll send you the correct item right away.

How to Return an Item

  1. Request a Return
    Contact us via email at info@amourscents.com within 30 days of receiving your order to initiate a return.

  2. Inspection
    Once we receive your returned item, we will inspect it.

  3. Refund Processing
    If your return is approved, we’ll process your refund. The credit will be applied to your original payment method within 2–5 working days.

Bundle Returns

Please note that if you’ve purchased a Bundle, all items must be returned as part of the whole package. Failure to return the complete bundle may result in delays or an incomplete return process.

Exchanges

If you would like to exchange an item, the fastest way to ensure you get what you want is to return the original item and place a new order for the desired product. We’ll process your refund once the return is accepted.

Return Shipping Costs

  • Return Shipping: Return shipping costs are the responsibility of the customer unless the return is due to a mistake on our part (e.g., damaged, defective, or incorrect item). 

Return Address

Amour Scents
Brooklands House, Brooklands Approach,
Romford, RM1 1DX, United Kingdom

If you have any questions or need assistance, don’t hesitate to contact us at info@amourscents.com. We’re here to help ensure you’re completely satisfied with your shopping experience!