Free U.K Standard Delivery 2-5 Working Days
Deliveries are made by Royal Mail Monday to Friday.
We cannot always guarantee delivery within our normal timescales to rural areas or if we are experiencing severe weather conditions.
If an item fails to arrive with you after being dispatched by ourselves, we have to wait 14 working days from the date of dispatch before we can offer a refund or redelivery of that item.
This is due to the fact our couriers will not consider an item lost until this point, so it is still likely that the item will still arrive.
If the item doesn’t arrive within this period, we will ask you to sign and return a form confirming that you have not received your order before we process a refund or a redelivery.
Please note that any non-delivered items must be reported to us in writing or email within 14 days of despatch. Any issue reported to us outside of this time period will not be able to be refunded or replaced.
If you change your mind and wish to exchange your order, Items must be reported to us via email within 14 days. There will be an additional charge of £5 handling fee in getting your order redelivered.