Deliveries are made by Royal Mail Monday to Friday
UK Standard Delivery Within 2-5 Working Days
Orders placed before 3PM Monday to Friday will be processed & shipped on the same working day. You will receive your parcel within 2-5 working days (excluding holidays).
Please note that we cannot always guarantee delivery within our normal timescales to rural areas, Royal Mail strikes/non-working times and severe weather conditions. We cannot refund any orders that have already been dispatched until they arrive at your set location. In the event of a lost/wrongfully parcel, we will be able resend the order.
If an item fails to arrive with you after being dispatched, we have to wait 14 working days from the date of dispatch before we can offer a refund or redelivery of that item.
This is due to the fact our couriers will not consider an item lost until this point, so it is still likely that the item will still arrive.
If the item doesn’t arrive within this period, we will ask you to sign and return a form confirming that you have not received your order before we process a refund or a redelivery.
Please note that any non-delivered items must be reported to us in writing or email within 14 days of despatch. Any issue reported to us outside of this time period will not be able to be refunded or replaced.
If you have any queries, drop us an email at email@example.com