At Amour Scents, we strive to ensure your orders are delivered quickly, securely, and hassle-free with a 30-Day Money Back Guarantee. 

- Deliveries are made by Royal Mail, Monday to Saturday.
- Orders placed before 3 PM (Monday to Friday) will be processed and shipped the same working day.
- UK Standard Tracked Delivery: 2–5 working days (excluding weekends and public holidays).
- Delivery Cost £2.99, FREE DELIVERY if spend is above £40.

You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number should be active within 48 hours of receipt of the email. If you have not received an order tracking update within 3 business days, please contact info@amourscents.com

If your order hasn’t already been dispatched, we may be able to make changes to your order. Please Contact Us as soon as possible and we’ll be happy to help in any way we can.

Amour Scents will replace orders that have been damaged during the shipping process. If you’ve received a product that is non-working due to damage during shipping, please contact info@amourscents.com

Amour Scents accepts no responsibility for lost or stolen items that have been confirmed as successfully delivered by the courier.

While we aim to meet delivery timescales, delays may occur due to rural or remote delivery locations, Royal Mail strikes, bank holidays, or severe weather conditions.

In the rare event your parcel is delayed or lost:
- If your parcel hasn’t arrived 14 working days after dispatch, we will resend your order or issue a refund.
- Any undelivered item must be reported to us within 14 days of dispatch via email at info@amourscents.com

Customers are responsible for providing the correct and complete shipping address at the time of purchase. If incorrect or incomplete addresses provided by the customer, we are not responsible for packages lost, delayed, or undelivered. If a package is returned to us due to an incorrect address, the customer will be responsible for any additional shipping fees to resend the package. Please double check your shipping information before placing your order. If you notice an error, contact info@amourscents.com immediately to update your address before the order is shipped. We will try our best to update your address before your order is dispatched.

If you have any questions or concerns, please don’t hesitate to get in touch. Email us at info@amourscents.com, and our team will be happy to assist you.

At Amour Scents, we’re committed to making every delivery as smooth and reliable as possible, your satisfaction is our priority.

Please see our Returns Policy as it provides detailed information about options and procedures for returning your order. We offer a 30-Day Money Back Guarantee.